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Return Policy and Warranty Info

iMCO is 100% committed to our products, and we do our best to making sure you have a successful and worry-free shopping experience of iMCO products.

Return

If you are not 100% satisfied with your purchase, we will accept returns of unworn merchandise with original packaging for up to 45 days from purchase for a refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for the refund and exchange.  

Please contact support@imcotech.co, and provide a brief reason for the return. We will provide a RMA number and a shipping address to return the product. Please do not send your item back to the factory.

You will be responsible for the shipping cost for returning your item. Please email us the tracking number for the return.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund within 3 business days of receiving the return. Your refund will be processed once you are approved to receive the refund, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

The shipping charge in the original purchase is non-refundable. The refund amount is normally the total charge minus the shipping charging in the original purchase.

There could be certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 45 days after the original purchase date.

Exchange (if applicable)

We offer free exchange if the product you received is defective or damaged. Please contact support@imcotech.co for arranging the return and exchange.

Warranty

After 45 days from your purchase date, your purchased item will continue to be covered by manufacturer’s limited warranty (12-month for mobile devices, 6-month for battery and charger). For detailed warranty information, please refer to the limited warranty booklet in the product packaging.